How to Decide What to Automate and How to Do It
Business Process Automation (BPA) also known as Business Process Outsourcing utilizes technology to automate tasks that otherwise require manual labor and be prone to errors. This allows employees to concentrate on more productive tasks and enhance customer service.
Before deciding which processes to automate, and how, companies need to understand their readiness to modify their daily workflows. In addition, they must identify what processes have the highest possibility of cost reductions and other operational improvements. During this phase teams will be required to engage with the leaders and employees who are affected by the BPA to ensure they are able to clearly communicate benefits and address any concerns.
Once a team has decided what to automate, it must select the right tools to accomplish it. A good option is a low-code automation program that lets business teams utilize a visual interface to develop, modify and monitor their own automated processes without the requirement for a ticketing system and IT support. Examples include Blue Prism, UiPath and others.
Process discovery and identification: analyzing existing processes is vital prior to adopting automation for business processes It is therefore essential to have key employees participate in brainstorming sessions and workshops. These sessions can assist you in getting a better understanding of each step, and help you identify areas that require improvement.
Once you’ve identified areas that could benefit from automation of business processes The next step is to start prototyping and testing your technological solution. Once you’re ready to go live it’s time to train your employees on the new procedure and deploy the thoroughly tested system.